Specialist, Patient Outreach and Sales.

Key Responsibilities

• Learn the details of the program and the context in which it is offered.
• Call, or otherwise outreach, patients constantly throughout the day, bringing a positive energy and enthusiasm to each call.
• Keep track of patients outreached in such a way that you can complete additional follow-up and follow-through using excel-based tracking sheets.
• Consult the patient’s Electronic Health Record prior to each call in order to understand a little about where the patient is in their healthcare journey, so you can better tailor the conversation to their needs.
• Suggest improvements to how you might approach the call and discussion of the program based on how patients respond to your conversation.
• Surface patient needs and work with Care Management team to address those needs in real time to “show, not tell” the value of the services we provide.
• Aid elderly and otherwise not highly technological patients and family members with completing an e-Consent form for enrollment in the program.
• Ensure timely and accurate completion of forms and submissions for patients wishing to enroll.
• Understand compliance issues related to how the program is discussed and pitched, and ensure your organic patient conversations remain within the “rules of the road.”
• Support audits and regulatory reviews by maintaining proper documentation and compliance standards.

Skills & Competencies

• Strong communication and public speaking skills
• High EQ and excellent active listening skills
• Excellent sales or persuasion skills
• Cultural sensitivity and ability to work with diverse, underserved populations
• Proficiency in Microsoft Excel, including ability to use filters and conditional formatting to manage your own workflows and follow-up.

Compensation & Benefits

• Pay $22-$25/hr base, some OT available, performance-based bonuses up to 40% of base wages
• Job Type: Full-time