Specialist, Operations Support
About the role
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Responsibilities
In this role, you will be responsible for providing support for FOS, ensuring seamless operations across various departments including Dispatch, Load Planning, Ramp Services, Maintenance, Engineering, and Crew Management.
- Provide support for the Flight Operating System (FOS) across all company departments
- Resolve FOS issues promptly and effectively, escalating complex problems when necessary
- Conduct data integrity checks and edits in the FOS database to ensure accuracy and reliability
- Manage aircraft configurations, including additions and removals for deliveries and retirements
- Compile and distribute daily Operations Review Reports and other operational performance analyses
- Coordinate critical operational schedule changes and implement regular FOS schedule adjustments
- Monitor and manage the ACARS (ARINC Communications and Reporting System) for automated flight status updates
- Assist with FOS security measures and provide necessary access and permissions
- Update records to ensure dispatch and other departments have accurate and up-to-date information
- Correct flight records to validate traffic data is factual
- Perform other duties as assigned to support operational efficiency and excellence
Qualifications
Minimum Qualifications - Education & Prior Job Experience
- High School diploma or equivalent experience/training.
- Experience in transport airline operations, including roles in flight operations, dispatch, load planning, ramp operations, airport tower, or maintenance control
Preferred Qualifications - Education & Prior Job Experience
- 5 years of experience in airline operations with proficiency in FOS
- Associate degree or higher in Science, Aviation or Computer Science or equivalent experience