Specialist, Operations - Pension Risk Transfer

About the role

This is a fully remote role that can be located anywhere in the lower 48 states in the US. At Nationwide, Pension Risk Transfer (PRT) is a growing niche business where we value team members who are great communicators, forward thinking, and have the drive to continuously improve and grow with us. As a Specialist, PRT Operations, you will support the day-to-day activities of the PRT operations by managing the data critical to annuitant experience, pension payroll funding, premium validation, Nationwide risk mitigation, contract drafting, and financial reporting. You will also work closely with internal and external partners across multiple areas including Finance, Treasury, Technology, Compliance, and Third-Party Administrators.

Responsibilities

• Validate TPA escheatment reporting and review weekly death report; approve or seek appropriate authorization to write-off overpayments.
• Manage periodic correspondence review and obtain appropriate reviews and approvals.
• Manage the monthly data optimization process using external data search partners; research findings to reduce Nationwide risk and initiate survivor payout, as appropriate.
• Initiate the data misstatement process—obtain current data file, run comparisons to identify changes, and communicate results.
• Oversee Third Party Administrators (TPAs), including assessment of SLA metrics and call center statistics, identifying and tracking deliverables, managing follow-up, capturing meeting notes, cataloging service level agreement reports, and other monthly compliance reporting.
• Ensure Power of Attorney documents meet necessary requirements to update communication documents.
• Conduct new contract data optimization, including external data search partners and oversight of TPA data gap identification to compile a comprehensive list for client review and resolution.
• Run process to identify true-up data changes and creation of annuity exhibits included in the group annuity contract and annuity certificate files.
• Handle case escalations from TPA and Matrix Partners; research NW data in systems and provide direction/resolution.
• Validate monthly funding wires and provide pertinent data to finance partners for creation of accounting journal entry.
• Create manual journal entries for initial premium and premium true-up; validate funding wires.
• Validate and document suspense account monthly reconciliation; identify and recommend solutions for discrepancies.
• Perform other responsibilities as assigned.

Requirements

• Undergraduate studies in business, insurance, mathematics, or related field. Prefer degree or professional insurance coursework.
• Six years’ experience in a business information analysis role or similar business-related position involving analysis, problem solving, planning, coordinating, and organizing.
• In-depth knowledge of business information analysis concepts, data mining, various data sources, insurance policies and procedures, customer service concepts, and practices.
• Familiarity with product terminology, processes, regulatory, and compliance issues.
• Strong verbal and written communication skills for interaction within the functional area, information documentation, and report formulation.
• Ability to understand business information needs and analyze data requests.
• Ability to work under tight time constraints.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, short-term and long-term disability coverage.
• Paid time off: minimum of 18 days per full calendar year (pro-rated quarterly based on hire date).
• Nine paid holidays.
• 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

Pay

The national salary range for Specialist, Operations - Pension Risk Transfer is $79,500.00–$148,500.00. The expected starting salary range is $79,500.00–$119,500.00. Placement within this range will be determined by skills, education, training, credentials, experience, scope, complexity, location, and other conditions of employment.

Schedule

This is an exempt position. Normal office environment with some travel required.