Specialist - Operations, Brokerage retirement accounts

About the role

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Location and schedule

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future. We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

About Personal Choice Retirement Service (PCIS)

PCIS helps companies and their employees manage brokerage-related products and services in their retirement plans. PCIS is growing rapidly by providing an industry-leading platform to better serve the retirement plan needs of Plan Sponsors, Participants, Third-Party Administrators (TPAs), and Investment Advisors.

Responsibilities

• Provide a wide range of operational project support to PCIS clients (Plan Sponsors, Participants, TPAs, and Advisors) to enhance the client experience and increase loyalty.
• Analyze and respond to issues related to account management, problem resolution, account transfers, and/or solution-based service enhancements.
• Perform accurate and timely data-entry and quality assurance reviews.
• Assist PCIS in performing operational functions in a Business-to-Business environment.
• Collaborate with internal partners in delivery of timely and accurate information in response to service and/or operational functions.
• Manage multiple tasks effectively, such as data-entry and quality assurance reviews, balancing high productivity with excellent service quality while meeting or exceeding established service level standards.
• Analyze, research, and resolve cases by working with manager and communicating effectively with the appropriate internal resources.
• Participate in ongoing projects.
• Perform duties with confidence, minimal supervision, and sound judgment to mitigate risk for the firm.
• Adhere to all compliance/risk procedures and follow corporate and industry protocols.
• Review documents for completeness and accuracy.
• Process documents received.

Requirements

• Minimum of 2+ years of experience in Brokerage Operations.
• Accuracy and attention to detail (typing, reading, etc.).
• Sense of urgency, excellent operational, organizational, and follow-up skills with the ability to manage and process complex work.
• Advanced analytical skills with the ability to prioritize complex tasks.
• Excellent technical skills, with the ability to utilize multiple applications at one time, including MS Word and Excel, internet researching, database systems, and email.
• Excellent listening and communication skills, both verbal and written.
• Positive attitude, team orientation, enthusiasm, professionalism, and strong work ethic with a high level of integrity and ethics.
• Capable of working well with diverse groups and individuals with willingness to learn and assist where needed.
• Must exercise independent decision-making with service requests to balance client satisfaction against shareholder value.
• Willing and motivated to deliver proactive communication to clients.

Preferred Qualifications

• Understanding of rules governing qualified retirement plans and working knowledge of ERISA.

Benefits

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.