Specialist, National Accounts

About the role

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We serve customers by delivering design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. This remote, full-time National Accounts Specialist role supports our international business concepts, reporting to the Sales Director.

Responsibilities

• Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests.
• Collaborate with internal and external stakeholders to ensure successful execution of national account activities.
• Support the generation of accurate quotes for national accounts, reviewing vendor quotes and assisting in negotiating discounts when applicable.
• Assist with order entry, ensuring timely and accurate processing while adhering to customer requirements and deadlines.
• Coordinate logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers.
• Utilize third-party facility management software to track and manage orders, shipments, and installations.
• Address and resolve customer equipment issues, escalating complex issues as necessary.
• Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns.
• Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement.
• Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development.

Requirements

• High School Diploma or equivalent military or practical experience.
• 2–4 years of experience in the foodservice, hospitality, or restaurant industry, with exposure to national accounts coordination or a similar role.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities.
• Proficiency in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software.
• Ability to pass a background check post-offer acceptance.

Skills

• Understanding of foodservice equipment, industry standards, and best practices.
• Superior customer service skills with a focus on delivering exceptional support to national accounts.
• Strong organizational skills with the ability to coordinate logistics and manage multiple tasks effectively.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues promptly.
• Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams.

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• 401k with employer match
• Community Service Day
• Spotlight Awards
• CFSP Prep Certification Program