Specialist, Membership Operations

Posted: 25-Jul-26 • Location: Chicago, IL • Type: Full Time • Salary: $70,000.00-$82,000.00

About the role

The Specialist, Membership Operations will support the Medical and Scientific Relations team to execute operations across in-person, hybrid, and virtual activities carried out under the Alzheimer's Association International Society to Advance Alzheimer's Research and Treatment (ISTAART) and its Professional Interest Areas (PIAs), under the direction of the Senior Director, Scientific Programs. The Specialist will provide assistance with membership operations, PIA programming logistics, communications, analytics, marketing, and promotion, and will play a key role in supporting a cohesive experience for ISTAART members and AAIC attendees. In addition to working closely with internal partner divisions, they will act as a key point of contact for external partners and PIA leadership, representing the Alzheimer's Association in a positive, professional manner.

Responsibilities

• Support the day-to-day operations of ISTAART membership, including member onboarding, renewals, engagement tracking, and responding to member enquiries across all membership categories.
• Support the ISTAART Advisory Council (IAC) in project management of ISTAART's Professional Interest Area (PIA)-led program delivery, including scheduling, documentation, and follow-up.
• Coordinate the operational setup, onboarding, and ongoing support of new and existing PIAs, including two PIAs launching in July 2026 (Physical Activity and Exercise; Post-Traumatic Neurodegeneration).
• Manage a portfolio of up to 32 active PIAs, supporting their leadership teams with meeting logistics, communications templates, annual programming calendars, and governance documentation.
• Track PIA membership figures, engagement metrics, and program activity, and produce regular reports for internal dissemination.
• Support the planning and execution of PIA-led programming at AAIC and other related scientific meetings, coordinating with the Specialist, Scientific Conference Programs for on-site delivery.
• Manage conference fellowship submissions and support application scoring and fellow selection for ISTAART-affiliated programs.
• Collaborate with marketing and communications teams to develop bespoke email messaging and promotional assets for ISTAART and PIAs year-round, including member newsletters, toolkits, and recruitment campaigns.
• Support the weekly ISTAART newsletter and plan and execute ISTAART and PIA communications and engagement initiatives.

Requirements

• Bachelor’s degree in business administration, communications, marketing, or a related field, or equivalent experience.
• 2-3 years of experience in membership operations, association management, or a related field.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with experience developing communications for diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems (e.g., Salesforce) and email marketing platforms (e.g., Informz, Mailchimp).
• Experience with data tracking and reporting, including the use of Excel for data analysis.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Experience in a scientific or medical association is a plus.

Benefits

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Flexible spending accounts
• Short- and long-term disability insurance
• Life insurance and long-term care insurance
• Tuition reimbursement
• Generous Paid Time Off (PTO) and 12 annual holidays
• Paid Family Leave
• Annual Cultural & Heritage Day and Volunteer Day of choosing
• Gold standard 401(k) retirement plan

Full-time employees (37.5 hours/week) will also receive:

• Annual School Visitation Day
• Annual Elder Care Facility Day of choosing