Specialist, Membership Operations

Posted: 25-Jul-26 • Location: Chicago, IL • Type: Full Time • Salary: $70,000.00-$82,000.00

About the role

The Specialist, Membership Operations will support the Medical and Scientific Relations team to execute operations across in-person, hybrid and virtual activities carried out under the Alzheimer's Association International Society to Advance Alzheimer's Research and Treatment (ISTAART) and its Professional Interest Areas (PIAs), under the direction of the Senior Director, Scientific Programs. The Specialist will provide assistance with membership operations, PIA programming logistics, communications, analytics, marketing, and promotion, and will play a key role in supporting a cohesive experience for ISTAART members and AAIC attendees. In addition to working closely with internal partner divisions, they will act as a key point of contact for external partners and PIA leadership, representing the Alzheimer's Association in a positive, professional manner.

Responsibilities

• Support the day-to-day operations of ISTAART membership, including member onboarding, renewals, engagement tracking, and responding to member enquiries across all membership categories.
• Support the ISTAART Advisory Council (IAC) in project management of ISTAART's Professional Interest Area (PIA)-led program delivery, including scheduling, documentation, and follow-up.
• Coordinate the operational setup, onboarding, and ongoing support of new and existing PIAs, including two PIAs launching in July 2026 (Physical Activity and Exercise; Post-Traumatic Neurodegeneration).
• Manage a portfolio of up to 32 active PIAs, supporting their leadership teams with meeting logistics, communications templates, annual programming calendars, and governance documentation.
• Track PIA membership figures, engagement metrics, and program activity, and produce regular reports for internal dissemination.
• Support the planning and execution of PIA-led programming at AAIC and other related scientific meetings, coordinating with the Specialist, Scientific Conference Programs for on-site delivery.
• Manage conference fellowship submissions and support application scoring and fellow selection for ISTAART-affiliated programs.
• Collaborate with marketing and communications teams to develop bespoke email messaging and promotional assets for ISTAART and PIAs year-round, including member newsletters, toolkits and recruitment campaigns.
• Support the weekly ISTAART newsletter and plan and execute ISTAART Guide to AAIC webinars.
• Maintain and update ISTAART and PIA-related content on the Alzheimer's Association website and other digital platforms.

Requirements

• Bachelor's degree or equivalent experience.
• 2-3 years of experience in membership operations, association management, or a related field.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with experience developing and delivering presentations and reports.
• Proficiency in Microsoft Office Suite and experience with association management software (AMS) or customer relationship management (CRM) systems.
• Experience with data analysis and reporting, including the use of Excel or other data visualization tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Experience with event planning and execution, including virtual and hybrid events.
• Knowledge of the scientific or medical research community is a plus.

Benefits

• Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, and long-term care insurance.
• Tuition reimbursement.
• Generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
• Annual Cultural & Heritage Day and Volunteer Day of choosing.
• Gold standard 401(k) retirement plan.
• Full-time employees (37.5 hours/week) also receive an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Pay

$70,000.00-$82,000.00 per year

Schedule

Full Time (37.5 hours/week or more)