Specialist, Manhattan Active WMS

Position Summary

We are seeking an experienced and dynamic techno-functional candidate specializing in Manhattan Active WMS (MAWM) with a strong background in warehouse operations. This role requires expertise in MAWM technical configurations, Create and manage extensions, design-develop-execute system integrations, providing post-implementation support, troubleshooting, and automation to optimize warehouse operations and performance tuning.

Position Responsibilities

• Lead end-to-end implementation and enhancement projects for Manhattan Active WMS.
• Serve as the primary liaison between business stakeholders, technical teams, and third-party vendors.
• Translate business requirements into technical solutions, aligning with industry best practices.
• Provide L2/L3 support on Manhattan Active Warehouse Management (MAWM), leveraging knowledge of the MAWM platform to translate Daikin’s business and operational requirements into effective system solutions.
• Configure and maintain Manhattan Active WM (MAWM) settings, workflows, and business rules.
• Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle.
• Collaborate closely with Daikin's operational and technical teams to document comprehensive requirements, functional designs, and technical solutions.
• Create and manage extensions and extension packs using ProActive Design, develop, and execute integrations using MAWM's integration framework, RESTful APIs, and JSON/XML formats and using Postman scripting and associated tools with external ERP.
• Facilitate system testing processes—develop test plans, scripts, cases, and coordinate user acceptance testing (UAT), ensuring solutions meet defined business requirements.
• Provide post-implementation support, assist Daikin’s IT and operational teams during initial production roll-out, stabilization phases, and continuous improvement efforts.
• Develop functional and technical documentation, including detailed specifications, system architecture diagrams, and integration mappings.
• Actively contribute to knowledge sharing and mentoring, developing Daikin’s internal capability on MAWM through documentation, training sessions, and workshops.
• Develop SCI report, Jasper report and develop shipping label using JMagic is a plus.

Nature & Scope

Is recognized as a subject matter expert in job area. Manages large projects or processes with limited oversight from manager. Coaches, reviews, and delegates work to lower-level professionals. Problems faced are difficult and often complex.

Knowledge & Skills

• Exposure to ProActive and extension creation/management.
• Warehouse operations expertise, including hands-on understanding of key warehouse processes such as receiving, put-away, picking, packing, shipping, inventory management, and labor optimization.
• Technical proficiency with MAWM integration points, JSON/XML payload structures, API-based development, Postman scripting, and associated tools.
• Experience with SCI tool, Jasper report development, and Label design using JMagic is a plus.
• Excellent problem-solving skills with the capability to analyze complex issues, propose innovative solutions, and implement practical resolutions independently.
• Strong interpersonal skills with the ability to facilitate meetings, effectively communicate technical concepts clearly, and build productive, collaborative relationships at all organizational levels.
• Willingness and ability to travel as required to Daikin project sites and distribution facilities.

Experience

13–15 years of overall experience in Warehouse Management Systems. 3–5 years in hands on experience in Manhattan Active WMS (MAWM) configuring, customizing, maintenance, integrating and IT support.

Education/Certification

Bachelor's degree in Computer Science, Information Technology, Supply Chain, or related field. Manhattan Associates MA Active certification (preferred).

People Management

No

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations. Occasional travel may be required for meetings, trainings, or conferences.

Reports To

Manager (WMS), Daikin IT