Specialist, Logistics (IMDL)

About the role

An Intermodal Specialist is responsible for daily execution of intermodal freight that includes all aspects of drayage pickup, rail linehaul and drayage delivery. The role involves load board management to include proper drayage coverage in addition to proper routing and rail billing to railroads. Developing and maintaining relationships with carrier dispatchers and railroad customer service is essential. Managing daily volumes to ensure on time service is a key aspect, to include proactively identifying and resolving incidents, managing accessorial costs effectively, and supporting carrier compliance and accounting functions. Timely and effective communication with both internal and external contacts is required to ensure a high level of service.

Daily tasks & responsibilities

• Understand growth strategy, goals, commitments, policies, and pain points of assigned region
• Maintain relationships with drayage dispatch contacts and customer service reps at railroads
• Responsible for daily load board management to ensure that loads are serviced properly and on time
• Rail bill loads with correct pricing and routing information
• Proactively identify potential issues and create appropriate solutions; escalate as needed
• Manage accessorials objectively while maximizing profit
• Ensure receipts, invoices, and PODs are received from carriers in a timely manner
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
• Understand market trends and industry standards

Essential skills & characteristics

• Entrepreneurial & competitive spirit, passion, self-motivation
• Strong negotiation skills – persuasiveness, aggressiveness, confidence
• Adaptability, multi-tasking ability, sense of urgency
• Effective communication skills
• Organization and attention to detail
• Confident decision-making skills
• Problem solving ability, issue resolution skills, proactive diligence
• Ability to remain calm in stressful situations

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days