Specialist, Logistics

Job Summary

The Specialist, Logistics plays a crucial role in ensuring the secure and timely transport of donor cells and drug products between Orca Bio's manufacturing sites and transplant centers. This role involves real-time coordination of active courier runs, disruption response, chain-of-custody documentation, and vein-to-vein KPI tracking.

Responsibilities

• Provide live tracking of courier flights throughout active runs.
• Maintain daily communication with Orca Porters during active runs.
• Actively monitor shipments and resolve delays or issues in real time.
• Participate in on-call coverage during active courier transports to handle non-routine issues.
• Rebook delayed flights and hotels, and re-issue itineraries and TSA letters as travel plans change.
• Absorb the impact of flight delays on batch and delivery timelines, including triaging with manufacturing and scheduling.
• Manage NMDP delays and issues routed through the courier, and negotiate NMDP itineraries.
• Lead courier incident management (personnel), clean up incident paperwork, and follow up with TSA and couriers on potential and actual changes.
• Communicate changes urgently and professionally to all impacted stakeholders.
• Upload chain-of-custody (CoC) and NMDP records; verify temperature data; and track the return of materials.
• Update delivery times in OrcaLink and capture vein-to-vein (V2V) times for KPI reporting.
• Ensure all documentation and compliance requirements for pickups and deliveries are met.
• Schedule couriers for donor cell pickups and deliveries, and coordinate outbound drug product shipments to recipient sites.
• Manage flight and travel logistics for couriers, liaise with airlines and travel providers.
• Lead third-party courier implementation and troubleshoot transportation issues as they arise.
• Review and approve courier invoices, and track and optimize courier performance.
• Conduct commercial site feasibility assessments for new and existing treatment centers, and support dry-run paperwork.
• Partner with clinical schedulers and commercial case managers to troubleshoot and triage non-routine issues during transports.
• Cross-cover packaging operations during surge or coverage gaps, covering coordination-adjacent, non-aseptic tasks.
• Contribute to training materials and ensure the courier team remains compliant and current.
• Assist with additional logistics and operations-related projects as needed.

Requirements

• Bachelor’s degree and 2–3 years of relevant logistics experience required.
• Proven success in logistics coordination, preferably in a regulated environment.
• Familiarity with handling biological materials and associated transportation regulations is a plus.
• Proficiency in logistics tracking systems or software required.
• Experience in logistics or courier coordination in fast-paced, time-sensitive industries (e.g., healthcare, biotech, or medical transport).
• Working with regulated materials, such as biological specimens or pharmaceuticals, with knowledge of chain-of-custody, IATA, or DOT compliance.
• Real-time problem-solving and communication during transport disruptions or delays.
• Managing relationships with vendors, third-party couriers, airlines, and internal stakeholders simultaneously.
• Exposure to continuous improvement efforts, workflow scaling, or SOP development.
• Familiarity with logistics tools and platforms such as shipment tracking systems, Google Workspace, Smartsheet, or equivalent.
• Prior dispatcher experience.

Qualifications

• Highest level of integrity and ethical behavior.
• Highly detail-oriented, with an unwavering commitment to quality, safety, and compliance.
• Takes ownership and drives forward without waiting for instruction.
• Naturally curious, eager to learn, and energized by solving problems.
• Brings creative solutions to unexpected challenges.
• Comfortable juggling multiple priorities in a fast-paced, startup environment.
• Communicates clearly and professionally with internal and external stakeholders.
• Works both independently and collaboratively with a team-first mindset.
• Stays calm under pressure and adapts quickly to change.
• Embraces a positive attitude, a collaborative spirit, and a good sense of humor.

Benefits

• Competitive medical, dental, and vision benefits.
• Paid time off.
• 401(k) plan.
• Life and accidental death and disability coverage.
• Parental leave benefits.
• Subsidized daily lunches and snacks at our on-site locations.

Pay

$60,000 - $90,000 a year

Work Schedule

Night Shift Hours: 6:00pm to 6:30am or 6:30pm to 7:00am
Day Shift Hours: 6:00am to 6:30am or 6:30am to 7:00am
Work Week Schedule: Sunday, Monday, Tuesday + every other Wednesday or Thursday, Friday, Saturday + every other Wednesday