Specialist-Information Services Intermediate

About the role

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.

Responsibilities

• Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery.
• Affords each customer request and either resolves the requests or forwards them on to the appropriate IS support representative.
• Maintains performance of the production network, systems and infrastructure.
• Identifies and manages problems and isolates root causes.
• Maintains applications, databases, systems and infrastructure components ensuring Service Level Agreements are met.
• Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities.
• Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure.
• Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks.
• Provides assistance and guidance to other Team Members.

Candidate Qualifications

• High School Diploma required.
• Bachelor's degree preferred.
• 2-4 years' experience in Service Desk required.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Previous Phone support experience required.
• Requires the ability to work any shift or day as needed by management.

Key Relationships

Reports to : Manager, Information Services Operations

Pay

TBD

Schedule

TBD

Benefits

TBD

Skills

TBD

Benefits

TBD

Indiana University Health is an Equal Opportunity Employer

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.