Information Services Specialist

About the role

Join our team as an Information Services Specialist and be part of a values-based organization that is actively growing. At Oregon State Credit Union, you’ll find an amazing place to work and the opportunity to make a direct impact by supporting staff and maintaining the systems that keep our organization running smoothly.

Responsibilities

• Provide Tier I and some Tier II hardware and software support for common operating environment systems.
• Participate in Help Desk rotations ensuring requests are submitted, assigned and processed in a timely manner.
• Perform regular maintenance, enabling our staff to deliver exceptional service to our members every day.

Requirements

• Prior experience supporting computer systems and networks, troubleshooting hardware and software, and working with Microsoft Office, IP telephony, and SCCM highly preferred.
• Familiarity with Help Desk Management software, desktop or asset management, and network/server technologies preferred.

Qualifications

• A minimum of 2 years' experience providing technical support for networks and desktop systems including the setup, operation, maintenance, systems analysis, and troubleshooting hardware and related software.
• Prior experience within the financial services industry, highly preferred.
• A High School Diploma or GED equivalent required.

Skills

• Technical Skills & Knowledge: Prior experience supporting computer systems and networks, troubleshooting hardware and software, and working with Microsoft Office, IP telephony, and SCCM highly preferred. Familiarity with Help Desk Management software, desktop or asset management, and network/server technologies preferred.
• Customer Service & Communication Skills: Demonstrates a strong commitment to delivering exceptional service and building positive relationships. Excellent written and verbal communication with the ability to explain technical concepts to non-technical users.
• Problem Solving & Adaptability: Showcases strong analytical skills and attention to detail. Strong ability to independently solve problems, research and implement viable solutions.

Benefits

• Competitive wages, bonuses, paid holidays and paid time off.
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available.
• 401k Plan with an amazingly generous credit union match!
• Tax-saving Flexible Spending and Health Savings Plans.
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs, and more!

Pay

DOE + bonus

Schedule

Full-time, hybrid and non-exempt

Location

4800 SW Research Way, Corvallis

Work type

Full-time, hybrid and non-exempt