Specialist III, Accounts Receivable (Part-Time)

Job Summary

Provide frontline customer service and student account support to assist with Accounts Receivable operations and collections activities. This role involves working with students who have past-due balances to establish and maintain payment arrangements.

Responsibilities

• Handle sensitive information with confidentiality and strict adherence to FERPA guidelines
• Work with students to establish and maintain payment arrangements
• Make outbound calls to students to discuss payment plans and resolve issues

Knowledge Skills & Abilities

• Self-motivated and a team player
• Effective communication in English both written and oral
• Organize and set priorities
• Detail and accuracy oriented
• Work well under pressure
• Complete multiple tasks effectively in a busy and stressful office
• Working knowledge of Microsoft Office software including Word, Excel, & Outlook
• Ability to learn a variety of software programs
• Ability to work with and safeguard confidential information
• Knowledge of College policies, procedures, and operations preferred
• Basic Accounting Skills Preferred
• Customer Service knowledge and skills
• Outbound calls
• Ability to operate telephone, computer, copy machine, ten-key calculator, and other typical office equipment
• Ability to work accurately and efficiently in a fast-paced environment with frequent interruptions
• Ability to communicate effectively with a broad range of people with different backgrounds and abilities
• Maintain good working relationships across all College departments

Minimum Qualifications

• 1 year customer service experience
• High School Diploma
• Available to work 25 hrs/week

Preferred Qualifications

• Spanish or another language
• Customer Service Skills
• Proficient using Microsoft Office
• General Office Knowledge & Experience

Benefits

N/A

Pay

N/A

Schedule

N/A