Specialist II - Universal Banker (CSR) Greenbelt

About the role

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements.

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Utilizing banking knowledge to identify additional sales and service opportunities
• Building rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Referring customer to other banking services and other bank personnel as appropriate
• Other duties as assigned

Requirements

• Requires basic knowledge of job procedures & tools obtained through work experience and may require vocational or technical education
• Typically requires 2+ years relevant experience
• May require vocational or technical training

Qualifications

• Must be able to stand for extended periods of time
• Must be able to lift objects up to 30lbs

Pay & Benefits

• Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location
• Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria