Specialist II - Universal Banker (CSR) Gloucester CH

About the role

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements.

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Responding to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and providing flexibility of coverage for the branch
• Engaging in a broad range of sales and service activities to provide superior level of customer service
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Utilizing banking knowledge to identify additional sales and service opportunities
• Building rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Referring customers to other banking services and other bank personnel as appropriate
• Working under moderate supervision
• Handling problems that are typically routine but may at times require interpretation or deviation from standard procedures
• Communicating information that requires some explanation or interpretation
• Other duties as assigned

Qualifications

• Typically requires 2+ years relevant experience
• May require vocational or technical training
• Must be able to stand for extended periods of time and lift objects up to 30 lbs

Benefits

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank.

Pay

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location.