Specialist II, Client Processing - Treasury Services Platform Ops

About the role

We’re seeking an Associate, Client Processing II to join our Treasury Services Platform Ops team in Pittsburgh, PA. In this role, you’ll make an impact by:

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Process account-related transactions per scheduled events or client authenticated direction.
• Answer inquiries and resolve problems or issues.
• Assess needs and suggest/promote alternative approaches to service models.
• Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
• Solve problems based on an understanding of system intricacies and integrate in-depth area knowledge with industry standards to provide solutions to internal and external clients.
• Manage situations requiring adaptation of response or extensive research according to client needs.
• Allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
• Contribute to the achievement of team objectives.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience.
• 3-5 years of total work experience preferred.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.

Qualifications

• Must be available to work an assigned shift between the hours of 7:00 AM-4:00 PM.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

Our benefits and rewards include highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

Must be available to work an assigned shift between the hours of 7:00 AM-4:00 PM.