Specialist, Client Processing II

About the role

This role is located in Lake Mary, Florida.

Responsibilities

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY Mellon services and offerings.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Qualifications

• Intermediate problem solving skills.
• Effective communication skills.
• Understanding of BNY Mellon products and services.

Skills

• Intermediate problem solving skills.
• Effective communication skills.
• Understanding of BNY Mellon products and services.

Benefits

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details regarding the schedule will be provided if an employee receives an offer of employment.