Specialist ,Client Processing II

About the role

We’re seeking a Specialist, Client Processing II to join our Conventional Trust Client Platform team in Pittsburgh. At BNY, our culture drives innovation and employee growth, positioning us as a leading global financial services company at the heart of the global financial system. We influence nearly 20% of the world’s investible assets, leveraging cutting-edge AI and breakthrough technologies to deliver transformative solutions for clients and communities worldwide.

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Provide direction to lower-level service roles in the successful delivery of support or service.
• Process account-related transactions per scheduled events or client authenticated direction.
• Answer inquiries and resolve problems or issues.
• Assess needs and suggest/promote alternative approaches to service models.
• Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
• Solve problems based on an understanding and knowledge of system intricacies.
• Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manage situations requiring adaptation of response or extensive research according to client needs.
• May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
• Contribute to the achievement of team objectives.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience is preferred.
• Excellent communication and writing abilities.
• Demonstrated ability to prepare transmission files and coordinate with cross-functional groups.
• Attention to detail, problem solving, critical thinking, time management, and communication skills.
• Ability to self-manage, prioritize, and execute workload.
• Prior experience with Microsoft Office applications, especially Excel.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

We are looking for an individual that possesses these skills or the willingness to learn our processes, and who is eager to grow as our department evolves.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. Benefits include:

• Access to flexible global resources and tools for your life’s journey.
• Comprehensive health programs (medical, dental, vision, and basic life insurance for employees and eligible dependents).
• Generous paid leaves, including paid volunteer time.
• Eligibility for an annual discretionary incentive award.
• 401(k) plan participation.

Pay

BNY assesses market data to ensure a competitive compensation package. The expected base salary for this position may vary depending on market location, job-related knowledge, skills, and experience. Base salary is part of a total rewards package, which may also include eligibility for an annual discretionary incentive award.