Specialist, Hospitality & Resident Experience (Compliance)

About the role

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. As for our team? We are a group of passionate people who believe in making every day better than yesterday.

Responsibilities

• Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.
• Follow up and track all HPD-related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs to get things done efficiently.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.
• Respond and close assigned customer service cases, responding to resident questions and complaints.
• Willingness and empathy for residents in need.
• Use multiple technology platforms to effectively conduct job responsibilities.
• Provide professional interactions with residents, employees, trades people, and construction teams daily.

Requirements

• Basic Understanding (1-3 years) of property management or hospitality experience.
• Frequently requires at least 3-5 miles of walking per day on our 80-acre property.
• Strong communication and organizational skills.
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• The discipline and willingness to do what needs to be done.
• Able to adapt to new technologies and learn quickly in a fast-paced environment.

Qualifications

• Experience in a multi-family environment is a plus.

Skills

• Effective communication and interpersonal skills.
• Attention to detail.
• Problem-solving abilities.
• Organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Health insurance coverage eligible on your first day of work.
• Retirement savings plan.
• Paid parental leave.
• Educational assistance.
• Mental health resources.
• Paid holidays.
• Paid time off (PTO).

Pay

Hourly Rate: $23.50

Schedule

Exact compensation may vary based on skills, experience & location.