Quality Assurance Specialist (Full-Time/Multiple Locations)

Responsibilities

• Monitors attend meetings/training given by OPWDD.
• Active member of Incident Review Committee.
• Affirmative assistance to the QA /training Coordinator on the quality assurance program and audit procedure for the DDS network.
• Affirmative assistance to the QA /training Coordinator in creating a uniform standard for forms and procedures across the DDS network.
• Affirmative assistance to the QA /training Coordinator in implementing a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
• Affirmative assistance to the QA /training Coordinator in conducting a New Employee Training Class for all New DDS Staff.
• Affirmative assistance in conducting scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Affirmative assistance in conducting unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Affirmative assistance in the filing of all incidents into the WSIR System.
• Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
• Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented.
• Makes an independent report to the QA/Training Coordinator, Director of Social Services and/or DDS Director on all inspections and audits.
• Affirmative assistance in providing and scheduling special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting and money management.
• Affirmative assistance in conducting an independent investigation of each Incident Report. The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases, which may bring harm to the residents of the several DDS homes in TSA's network.
• Affirmative assistance in working with the Program Managers and Assistant Program Managers in improving their program and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending.
• Affirmative assistance in always keeping in mind that all units have independent budgets but can benefit from collective purchasing.
• Affirmative assistance in working closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life.
• Affirmative assistance in maintaining and submitting timely and accurate records and reports regarding the health and safety of the residents and the quality of each program.
• Affirmative assistance in the submitting of documents into IRMA, and be the liaison between the QA Coordinator, OPWDD and the Justice Center regarding incidents.
• Affirmative assistance in maintaining ongoing knowledge of each resident's medical, psychological, cognitive and social needs and ensuring that programming is appropriate to needs and treatment goals.
• Affirmative assistance in assisting each individual, as needed, in skill development in areas such as activities of daily living, Domestic living, recreation and socialization as needed.
• Affirmative assistance in reviewing all incidents or investigations that occurred at the Program.
• Available and willing to respond to other duties as assigned by supervisor.

Qualifications

• Bachelor’s Degree or more than 5 years of experience in management, leadership, or Human Resources management.
• At least 2 years of experience of proven with OPWDD.
• 1 year experience in staff training and audit reviews.
• Demonstrates a high level of respect and consideration for the residents being served.
• Excellent organizational, time management & interpersonal skills.
• People skills with experience working in customer service.
• Has respect and consideration for the resident being served.
• Certified investigator.
• A Valid Driver's License is required (Must be able to drive large vehicle which consisted of wheelchair or 15-seater van).
• SCIP-R and First Aid/CPR Certified.
• Available via Phone and Lotus Notes access 24 hours 7 days per week.