Specialist - Elevated Experience

About the role

This remote-based role requires working 9 AM–6 PM Arizona Time. The Specialist - Elevated Experience will collaborate with other EE Specialists to rotate weekly through Specialist positions and complete corresponding tasks (Inbox, Queues, Floater #1 and #2).

Responsibilities

• Facilitate end-to-end elevated customer experience throughout the case life cycle via phone calls and emails.
• Review, respond, and send important items to customers in a timely manner (Estimates and Agreements, Reports, Customer Inquiries, ShareFile links, etc.).
• Follow up on missing critical case information to aid in the smooth processing of the case.
• Work closely with Sales on pending items with customers.
• Complete Outtake follow-up calls in a regular rhythm.
• Identify items that need to be escalated to the EE Manager.
• Balance both quality and quantity while working on EE tasks.

Requirements

• 2+ years of experience preferably in an operations department or sales support in a professional environment (legal, advertising, banking), but other relevant work experience will be considered.
• Experience with developing close relationships with customers highly preferred.

Qualifications

Bachelor’s degree preferred, but may consider work experience in lieu of a degree.

Pay

$60,000/year based on job-related skills, experience, level, and location.

Benefits

Full-time employees receive a comprehensive benefits package and PTO.

About Elevate

Elevate is a law company providing software and services at the intersection of business and law. Our legal, business, and technology professionals offer practical solutions for global law departments and law firms to improve efficiency, quality, and business outcomes.

Recent achievements and distinctions include:

• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®.
• Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines.
• Ranked as Band 1 (highest ranking) by Chambers & Partners for the tenth consecutive year in Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing, and as an Alternative Legal Service Provider in Asia-Pacific.
• Named one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 by Newsweek, with top ratings in diversity and workplace quality.
• Elevate’s integrated law firm designated as a top law firm in Commercial Litigation by Best Lawyers/US News & World Report for four consecutive years.
• Named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024.
• Winner of Inc. 5000 Fastest-Growing Private Companies (2022, 2021, 2020, 2018, 2017, 2016).
• Co-winner of the 2022 Financial Times Collaborative Innovation Award for Industry Impact.