Specialist, eCommerce Performance

Responsibilities

• Train and enable dealers on how to maximize the platform to increase sales using hands-on experience and evaluating the dealer's operation desire and potential.
• Propose innovative strategies to increase sales and drive traffic to the dealers websites.
• Track and analyze KPIs, including website traffic, user engagement, conversion rates, and customer acquisition channels, to identify strategies for increasing digital sales and optimizing the ecommerce website.
• Research and implement current marketing trends to enhance website performance and user experience.
• Train clients on how to optimize product listings and ecommerce website functionality using all sales channels to which the dealer has access per their contract.
• Aid clients and users with any challenges, pitfalls, or operational struggles quickly.
• Connect users to other departments within RevolutionParts in order provide additional assistance regarding support and GMV growth.
• Engage as needed with teams to collaborate on providing support during the sales process.
• Offer suggestions and provide expertise to RP Sales and CX team members.
• Work with Customer Success team as needed to re-engage customers at risk by joining calls to provide professional expertise.
• Act as a resource for hosting webinars, podcasts, dealer training videos, marketing campaigns, etc.

Requirements

• 5+ years of eCommerce Sales experience.
• Experience working in an auto parts department or in the automobile industry.
• Experience working with auto dealerships.
• Experience with the RevolutionParts platform as a user.
• Experience managing several accounts at once.
• Excellent communicator – you will be responsible for explaining complex topics in simplified terms to clients.
• Listening Skills – the ability to hear what our clients are saying to think through how to help them succeed.
• Strong copywriting and grammar skills.
• Attention to detail.
• Quick Follow-up and response time to client emails, meetings, and internal communications.
• Ability to work in a fast-paced environment.
• A born leader who can spearhead projects.
• Self-starter who is motivated and eager to take on a challenge.