Specialist, Donor Support Services

Chicago, IL • Full time • Grade 503 Exempt

About the role

The Donor Support Services Specialist resolves constituent donation inquiries, including service-desk requests, telephone inquiries, and internal staff requests.

Responsibilities

• Provide timely resolution to constituent donation inquiries and chapter requests received through the service desk, contact center, or telephone.
• Collaborate with others within the organization to research constituent inquiries.
• Use information from internal and external stakeholders, along with knowledge of business practices, to determine the proper course of action to resolve requests.
• Enter transactional data into donor databases by manual and automated processes to resolve inquiries.
• Communicate with outside vendors, including contact center and gift-processing vendors, to ensure proper adherence to developed business rules.
• Assist in the development and documentation of operational processes.

Requirements

• Bachelor’s degree required.
• Three to five years of professional experience required.

Skills

• Experience providing training to staff in person and through remote applications.
• Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products.
• Experience with Personify database.
• Basic accounting knowledge.
• Working knowledge of relational database systems.
• Proficient with MS Office Suite, with advanced knowledge of MS Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Excellent organization skills.

About the Alzheimer’s Association

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support, and research. Our mission is to lead the way to end Alzheimer’s and all other dementia by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. In 2023, we announced a landmark $100 million investment in research, illustrating the momentum we are building in dementia research.

Our network of more than 1,900 employees across the United States makes a difference each day for those impacted by Alzheimer’s and those at risk for the disease. We are committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

Pay

The Alzheimer’s Association’s good-faith expectation for the salary range for this role is $50,000 – $56,000.

Benefits

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Short- and long-term disability insurance.
• Life insurance and long-term care insurance.
• Tuition reimbursement.
• Generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
• Annual Cultural & Heritage Day and Volunteer Day of their choosing.
• 401(k) retirement plan with employer match.

Full-time employees (37.5 hours/week) also receive an annual School Visitation Day and an Elder Care Facility Day of their choosing.