Specialist, Donor Support Services

Position Location: Chicago, IL – Full time

About the role

The Donor Support Services Specialist resolves constituent donation inquiries, including service-desk requests, telephone inquiries, and internal staff requests.

Responsibilities

• Provide timely resolution to constituent donation inquiries and chapter requests received through the service desk, contact center, or telephone.
• Collaborate with others within the organization to research constituent inquiries.
• Use information from internal and external stakeholders, along with knowledge of business practices, to determine the proper course of action to resolve requests.
• Enter transactional data into donor databases by manual and automated processes to resolve inquiries.
• Communicate with outside vendors, including contact center and gift-processing vendors, to ensure proper adherence to developed business rules.
• Assist in the development and documentation of operational processes.

Requirements

• Bachelor’s degree required.
• Three to five years of professional experience required.

Skills

• Experience providing training to staff in person and through remote applications.
• Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products.
• Experience with Personify database.
• Basic accounting knowledge.
• Working knowledge of relational database systems.
• Proficient with MS Office Suite, with advanced knowledge of MS Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Excellent organization skills.

Pay

The Alzheimer’s Association’s good-faith expectation for the salary range for this role is $50,000 – $56,000.

Benefits

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Short- and long-term disability insurance.
• Life insurance and long-term care insurance.
• Tuition reimbursement.
• Generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
• Annual Cultural & Heritage Day and Volunteer Day of the employee’s choosing.
• 401(k) retirement plan with employer match.

Full-time employees (37.5 hours/week) also receive an annual School Visitation Day and an Elder Care Facility Day of their choosing.