Specialist Donor

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enable life-saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.

About the Role

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high-quality services. Works cooperatively and is a supportive member of the team/group, contributing positively to the achievement of team objectives. The Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture, modeling teamwork, effective communication, and professionalism.

Responsibilities

• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with timely and complete responses, escalating to leadership when appropriate.
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, and supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• Observes donors for reactions, provides reaction care, and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor if asked to assist a mobile.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year of job-related experience; 1-3 years of relevant people-facing experience preferred.
• Knowledge, Skills, and Abilities:
  • Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials (acquired through on-the-job training).
  • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
  • Basic mathematical aptitude and strong attention to detail.
  • Ability to apply judgment to written or oral instructions.
  • Ability to organize work to provide productive workflow.
  • Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
  • Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration.
  • Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs.
  • Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers, donors, and leadership.
  • Ability to work evening, weekend, and holiday hours.
  • Ability to learn/utilize all computer applications as required to perform duties.

Skills

• Proficiency with personal computers (desktop, laptop, tablet) and general office equipment (printer, fax, copy machine).
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment including: Lancet, Sphygmomanometer (BP cuff), Temperature probe, Hemoglobin analyzer.
• Phlebotomy collection equipment that may include blood mixer, Trima, Alyx.

Pay

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance.

Benefits

Versiti provides a comprehensive benefits package based on job classification. Full-time regular employees are eligible for:

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar-for-dollar 401(k)
• Voluntary programs
• Discount programs