Specialist Director, Service Management Office (SMO) - Cyber Engagement
KPMG US · Philadelphia, PA · 1 mo ago
HybridFull-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, equal-opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines. Must preserve all substantive info.
We need to parse the posting.
First paragraph: "The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory."
That's about the role / company description. Could be "About the role" or "About KPMG Advisory". We'll use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, equal-opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines. Must preserve all substantive info.
We need to parse the posting.
First paragraph: "The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory."
That's about the role / company description. Could be "About the role" or "About KPMG Advisory". We'll use About the role
and put that paragraph(s) in
. Then: "KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice." That's the job title line; we should not repeat as heading, but we can include as a short
maybe as part of About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include that line as a
maybe after the about section. Then "Responsibilities:" followed by a long list of duties. We'll create
Responsibilities
and then- each bullet. The responsibilities text is a long paragraph with semicolons separating items. We need to split into list items. We must preserve all substantive info; not invent or summarize away detail. We need to break at each semicolon? The text: "Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serveEnsure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures; integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits; prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience; champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiencyIdentify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations; lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communicationAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment" We need to split at semicolons. Also note there are some missing spaces after some semicolons? Eg "...actionsDesign and operate..." there is no space after semicolon before "Design". We'll need to handle that. We'll split by ';' and trim. Also need to ensure each bullet is a full sentence. Let's manually parse. I'll copy the responsibilities text and split. Text: "Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serveEnsure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures; integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits; prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience; champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiencyIdentify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations; lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communicationAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment" We need to split at ';' but there are some places where after a semicolon there is no space before next word (e.g., "...actionsDesign..."). We'll still split and then trim leading spaces; the resulting piece may start with lowercase? Actually after split we will get "...actionsDesign and operate..." which is missing a space; we can add a space? But we must not invent content. However we can keep as is; it's still readable albeit missing a space. Better to insert a space? That would be altering text. Probably we should keep as is; it's okay. Let's split manually. I'll go through: 1. Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization 2. serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams 3. translate strategy and commitments into an actionable service roadmap 4. maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions 5. build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders 6. advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization 7. set expectations and communicate performance, risks, trade-offs, and opportunities clearly 8. convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking 9. lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates 10. deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value 11. lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage 12. coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams 13. drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership 14. monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity 15. lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review 16. use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serve 17. Ensure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations 18. partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization 19. identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution 20. support sustainable engagement growth by identifying opportunities to improve services and expand value 21. Govern mobilization, transition, implementation, stabilization