Specialist Director, Service Management Office (SMO) - Cyber Engagement
KPMG US · Nashville, TN · 1 mo ago
HybridFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
We need to parse the posting.
First paragraph: "The KPMG Advisory practice is at the forefront..." This is about the role? It's generic description of practice. Could be "About the role" or "About the practice". We'll treat as "About the role". It's prose.
Then "KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice." That's job title but we shouldn't repeat as heading. Could be part of About the role.
Then "Responsibilities:" followed by a long list of duties. We'll put under
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
We need to parse the posting.
First paragraph: "The KPMG Advisory practice is at the forefront..." This is about the role? It's generic description of practice. Could be "About the role" or "About the practice". We'll treat as "About the role". It's prose.
Then "KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice." That's job title but we shouldn't repeat as heading. Could be part of About the role.
Then "Responsibilities:" followed by a long list of duties. We'll put under Responsibilities
with - items. Need to split into list items. The responsibilities text is a long paragraph with semicolons separating items. We need to break into separate list items for each duty. Should preserve all substantive info. We'll split by semicolons? Might be many. We'll produce list items each representing a duty.
After responsibilities, there is "Qualifications:" then list of qualifications. We'll put under
Qualifications
with - .
But also there is "Certifications preferred:" etc. Could be part of Qualifications or Skills. We'll keep under Qualifications.
Also there is "Travel as required" and "Applicants must be authorized to work in the U.S...." That's also qualification/requirement.
Also there is benefits description: "KPMG is proud to offer a comprehensive, competitive benefits package..." plus details about medical, dental, vision, disability, life insurance, 401(k), personal well-being, PTO, holidays, breaks. Also link to salary ranges. Also "KPMG offers a comprehensive compensation and benefits package." So we have Benefits section. Also Pay: they mention salary ranges but not specific numbers; they say "If required, the ranges displayed below or via the URL below are specifically for those potential hires..." This is not a specific salary figure; it's a reference. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do state benefits, so Benefits section is okay. Pay: they mention salary ranges but not actual numbers; they say "If required, the ranges displayed below or via the URL below are specifically for those potential hires..." That's still stating that salary ranges exist via link. Is that considered stating Pay? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do mention salary ranges and provide a link. That is stating that pay info is available. However they also say "Any offered salary is determined based on relevant factors..." This is generic. I'd argue we can include a Pay section with a note that salary is based on factors and link to ranges. But the rule says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The posting does not give a specific number or range; it says ranges displayed below or via URL. That's not a filler like "commensurate with experience"? It's somewhat generic but still indicates that ranges are provided elsewhere. Might be okay to include Pay section with a short paragraph referencing the link. However they also say "KPMG offers a comprehensive compensation and benefits package." That's vague. I'd lean to include Pay section with a short paragraph: "Salary is based on skills, experience, etc.; see link for location-based ranges." That's not filler like "commensurate with experience"? It's somewhat similar but still provides info. The rule says avoid filler like "commensurate with experience". This is similar but not exactly that phrase. Might be okay.
Schedule: they mention "Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays..." That's about schedule/time off. Could be Schedule section. They also mention breaks. So we can include Schedule section describing PTO, holidays, breaks.
But we need to avoid filler. The schedule info is substantive: PTO per fiscal year, holiday calendar, two breaks each year where employees will not be required to use PTO. That's specific enough.
Thus we will have sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly Skills? The qualifications already cover skills. Could combine but we can keep Qualifications.
We must not repeat job title as heading. We'll not include a heading for the job title.
We need to strip boilerplate: EEO statements, visa sponsorship details? The visa sponsorship statement is substantive: "Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)". That's a requirement; we should keep it under Qualifications or Requirements. We'll put under Qualifications.
Also "KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges..." That's about Pay transparency; we can keep under Pay.
Also "KPMG offers a comprehensive compensation and benefits package." Already covered.
Also "KPMG is an equal opportunity employer..." etc. That's boilerplate EEO; remove.
Also "No phone calls or agencies please." Remove.
Also "KPMG recruits on a rolling basis..." etc. That's application instruction; remove.
Also "Los Angeles County applicants: Material job duties for this position are listed above...." That's a legal notice; maybe we can keep? It's about criminal history and Fair Chance Act. Might be considered boilerplate legal; but it's specific to LA County. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is legal boilerplate about Fair Chance Act. Likely remove.
Thus we will not include that.
Now we need to format.
Let's extract About the role prose: The first paragraph up to "consider a career in Advisory." plus the sentence about seeking Specialist Director. We'll combine.
About the role prose:
"The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice."
That's the About the role.
Now Responsibilities: we need to break the long responsibilities text into list items.
The responsibilities text after "Responsibilities:" is:
"Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serveEnsure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures; integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits; prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience; champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiencyIdentify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations; lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communicationAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment"
Note there are some missing spaces (e.g., "...actionsDesign" should be "actions. Design". We'll just treat as separate items.
We need to split by semicolons, but also there are periods inside some items? Actually the text uses semicolons as separators; there are some missing spaces but we can still split.
Let's manually split into logical items:
1. Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization
2. Serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams
3. Translate strategy and commitments into an actionable service roadmap
4. Maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions
5. Build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders
6. Advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization
7. Set expectations and communicate performance, risks, trade-offs, and opportunities clearly
8. Convert client feedback into accountable improvement actions
9. Design and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking
Qualifications
with- . But also there is "Certifications preferred:" etc. Could be part of Qualifications or Skills. We'll keep under Qualifications. Also there is "Travel as required" and "Applicants must be authorized to work in the U.S...." That's also qualification/requirement. Also there is benefits description: "KPMG is proud to offer a comprehensive, competitive benefits package..." plus details about medical, dental, vision, disability, life insurance, 401(k), personal well-being, PTO, holidays, breaks. Also link to salary ranges. Also "KPMG offers a comprehensive compensation and benefits package." So we have Benefits section. Also Pay: they mention salary ranges but not specific numbers; they say "If required, the ranges displayed below or via the URL below are specifically for those potential hires..." This is not a specific salary figure; it's a reference. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do state benefits, so Benefits section is okay. Pay: they mention salary ranges but not actual numbers; they say "If required, the ranges displayed below or via the URL below are specifically for those potential hires..." That's still stating that salary ranges exist via link. Is that considered stating Pay? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do mention salary ranges and provide a link. That is stating that pay info is available. However they also say "Any offered salary is determined based on relevant factors..." This is generic. I'd argue we can include a Pay section with a note that salary is based on factors and link to ranges. But the rule says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The posting does not give a specific number or range; it says ranges displayed below or via URL. That's not a filler like "commensurate with experience"? It's somewhat generic but still indicates that ranges are provided elsewhere. Might be okay to include Pay section with a short paragraph referencing the link. However they also say "KPMG offers a comprehensive compensation and benefits package." That's vague. I'd lean to include Pay section with a short paragraph: "Salary is based on skills, experience, etc.; see link for location-based ranges." That's not filler like "commensurate with experience"? It's somewhat similar but still provides info. The rule says avoid filler like "commensurate with experience". This is similar but not exactly that phrase. Might be okay. Schedule: they mention "Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays..." That's about schedule/time off. Could be Schedule section. They also mention breaks. So we can include Schedule section describing PTO, holidays, breaks. But we need to avoid filler. The schedule info is substantive: PTO per fiscal year, holiday calendar, two breaks each year where employees will not be required to use PTO. That's specific enough. Thus we will have sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly Skills? The qualifications already cover skills. Could combine but we can keep Qualifications. We must not repeat job title as heading. We'll not include a heading for the job title. We need to strip boilerplate: EEO statements, visa sponsorship details? The visa sponsorship statement is substantive: "Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)". That's a requirement; we should keep it under Qualifications or Requirements. We'll put under Qualifications. Also "KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges..." That's about Pay transparency; we can keep under Pay. Also "KPMG offers a comprehensive compensation and benefits package." Already covered. Also "KPMG is an equal opportunity employer..." etc. That's boilerplate EEO; remove. Also "No phone calls or agencies please." Remove. Also "KPMG recruits on a rolling basis..." etc. That's application instruction; remove. Also "Los Angeles County applicants: Material job duties for this position are listed above...." That's a legal notice; maybe we can keep? It's about criminal history and Fair Chance Act. Might be considered boilerplate legal; but it's specific to LA County. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is legal boilerplate about Fair Chance Act. Likely remove. Thus we will not include that. Now we need to format. Let's extract About the role prose: The first paragraph up to "consider a career in Advisory." plus the sentence about seeking Specialist Director. We'll combine. About the role prose: "The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice." That's the About the role. Now Responsibilities: we need to break the long responsibilities text into list items. The responsibilities text after "Responsibilities:" is: "Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serveEnsure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures; integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits; prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience; champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiencyIdentify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations; lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communicationAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment" Note there are some missing spaces (e.g., "...actionsDesign" should be "actions. Design". We'll just treat as separate items. We need to split by semicolons, but also there are periods inside some items? Actually the text uses semicolons as separators; there are some missing spaces but we can still split. Let's manually split into logical items: 1. Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization 2. Serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams 3. Translate strategy and commitments into an actionable service roadmap 4. Maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions 5. Build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders 6. Advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization 7. Set expectations and communicate performance, risks, trade-offs, and opportunities clearly 8. Convert client feedback into accountable improvement actions 9. Design and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking