Jobs · Ohio

Specialist Director, Service Management Office (SMO) - Cyber Engagement

KPMG US · Columbus, OH · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraphs about KPMG Advisory practice, then "KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice." Then "Responsibilities:" then a long list of responsibilities. Then "Qualifications:" then qualifications list. Then later mentions travel as required, work authorization, etc. Then benefits and compensation info: "KPMG offers a comprehensive compensation and benefits package." Also "KPMG is proud to offer a comprehensive, competitive benefits package..." Also mention salary ranges link. Also mention Personal Time Off, holidays, etc. So we need sections: About the role (maybe intro), Responsibilities, Qualifications, Benefits, Pay, Schedule? We need to include sections only if posting has real specific content. Let's extract. About the role: The initial paragraphs describing KPMG Advisory practice and the role. Could be considered "About the role". We'll include that as prose. Responsibilities: The long list after "Responsibilities:" includes many bullet-like sentences separated by semicolons. We need to turn into
  • items. We should split by semicolons? The responsibilities are a long sentence with many clauses separated by semicolons. We'll break each clause as a list item. Ensure we preserve all info. Qualifications: After "Qualifications:" includes bullet-like items separated by line breaks or semicolons. We'll split similarly. Benefits: The posting mentions benefits: "KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday." Also earlier: "KPMG offers a comprehensive compensation and benefits package." Also mention salary ranges link. So we have Benefits section. Pay: The posting mentions salary ranges: "KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations." Also link: "Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M105ADV_2_26". Also "KPMG offers a comprehensive compensation and benefits package." So we have Pay section with that info. Schedule: The posting mentions "Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year." Also "each year KPMG publishes a calendar of holidays..." and "two breaks each year". That's more about time off, not schedule. There's no explicit schedule like full-time, part-time, shift. So maybe we should not create Schedule section because no specific schedule content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. We have Pay and Benefits content. Schedule not present, so omit. We also need to include maybe a short paragraph for meta like travel as required, work authorization. Could be part of Qualifications or a separate section like "Additional Information". But we should only create sections when there is real specific content. Could add a section "Additional Information" but not in allowed headings list? The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add other headings. So we must fit travel and work auth into either Qualifications or maybe About the role. Probably Qualifications includes "Travel as required" and "Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship". We'll include those as list items under Qualifications. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce:

    About the role

    ... intro paragraphs ...

    Responsibilities

    • Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization
    • serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams
    • ... etc. We need to split the responsibilities text. Let's extract the responsibilities block exactly as given: "Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serveEnsure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures; integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits; prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience; champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiencyIdentify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations; lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communicationAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment" Note there are some missing spaces due to formatting (e.g., "...actionsDesign" should be "actions. Design"? Actually original: "...actionsDesign and operate..." Likely missing a period. We'll keep as is but maybe add a space? We should preserve original text exactly; but we can insert a space for readability? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Adding a space is not inventing info, just formatting. Probably okay. But safer to keep as is but separate items by semicolon; we can split at semicolons. The missing space may cause a combined phrase like "actionsDesign". We'll keep it as part of the item; it's okay. We'll split by semicolon (;). Let's list items: 1. Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization 2. serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams 3. translate strategy and commitments into an actionable service roadmap 4. maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions 5. build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders 6. advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization 7. set expectations and communicate performance, risks, trade-offs, and opportunities clearly 8. convert client feedback into accountable improvement actionsDesign and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking 9. lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates 10. deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value 11. lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage 12. coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams 13. drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functionsGovern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership 14. monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity 15. lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review 16. use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serve 17. ensure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations 18. partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization 19. identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution 20. support sustainable engagement growth by identifying opportunities to improve services and expand valueGovern mobilization, transition, implementation, stabilization, and transformation through milestones, readiness criteria, stage gates, and acceptance measures 21. integrate steady-state operations with the transformation roadmap and track adoption, business outcomes, and sustained benefits 22. prioritize improvements in automation, reliability, ticket reduction, control effectiveness, knowledge management, and user experience 23. champion analytics, workflow automation, and responsible AI-enabled service management to improve insight, speed, quality, and efficiency 24. identify operational, cyber, delivery, regulatory, financial, and contractual risks; establish mitigation, contingency, and escalation plans; ensure alignment with security policies, control requirements, change governance, audit evidence, and regulatory obligations 25. lead resolution of issues affecting client operations, security posture, reputation, or contractual performance, with transparent executive communication 26. act with integrity

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