Specialist, Digital Personalization & Testing Operations

About the role

CHANEL is looking for a Specialist, Digital Personalization & Testing Operations to join our Digital & Client Experience team on-site in New York City.

Responsibilities

• Execute programs to deliver personalized site experiences and testing on Chanel.com to create meaningful connections with the brand and deepen client relationships.
• Play a hands-on role in supporting our digital personalization and A/B testing initiatives, managing day-to-day programming in the personalization and testing platform.
• Conduct rigorous quality assurance and ensure the ongoing health and accuracy of live experiences.
• Collaborate closely with Digital, Tech, Artistic Direction, Client Experience Management, and Data teams to deliver best-in-class client experiences.

Requirements

• A minimum of 3 years of relevant digital personalization experience.
• A strong technical aptitude.
• A passion for personalization and experimentation.

Qualifications

• Minimum of 3 years of relevant Site Personalization, Digital Client Experience, QA, Testing experience with required technical aptitude in HTML, AB Testing, Monetate, UX Research, Google Analytics, etc.
• Bachelor’s degree or equivalent experience.