Specialist, Data Center Operations

About the Role

Responsible for the operational management, effective daily leadership, and administration of the Operator team with the objectives of safely, efficiently, and effectively operating infrastructure and systems in a cost-effective manner. This includes managing the scheduling of facilities operators to provide required coverage for each shift at each location.

The Mission Critical Lead Facilities Operator must ensure the highest level of professionalism while meeting the client’s needs and maintaining a commitment to achieving 100% uptime reliability of Mission Critical Facilities. This position requires skills to provide direction to Mission Critical Facilities Operators and/or self-perform preventative maintenance, repair, and maintenance of building infrastructure systems.

Responsibilities include protecting and improving the value of the client’s assets and ensuring building infrastructure systems continue to perform their intended function.

Responsibilities

• Supervise and manage facilities operators and maintenance staff, including training and personal development.
• Directly manage all vendor personnel or teams performing site infrastructure technical support not self-performed by facilities operators (e.g., annual OEM preventive maintenance, corrective maintenance, system upgrades, system replacements).
• Provide direction to Mission Critical Facilities Operators and/or self-perform repair, maintenance, and service required for continuous operation of building infrastructure, including:
  • Electrical systems (Uninterruptible Power Supply, Automatic Transfer Switch, Static Transfer Switch, Power Distribution Unit, generators, generator controls, fuel systems, switch gear, transfer gear, paralleling gear, lighting, energy conservation).
  • Mechanical systems (Boilers, Chillers, Pumps, Cooling Towers, Water treatment, Air Handling Units, Computer Room Air Conditioning, Computer Room Air Handlers, plumbing).
  • Fire/Life Safety systems (dry & wet pipe suppression, gaseous suppression, early warning fire detection, Very Early Warning Fire Detection (VESDA)).
  • Environmental control systems (BMS, DDC, CMMS, Pneumatics).
  • Construction-related tasks (painting, doors, locks, wall and ceiling).
  • Digital systems (fire alarm, building security, card access, CCTV).
• Serve as a subject matter expert with technical knowledge and understanding of mission-critical systems, including HVAC, standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure.
• Understand and interpret design and construction documents relating to critical sites, spaces, and systems; work with design professionals to update drawings as required.
• Clearly and quickly present complex technical information to clients.
• Think strategically and articulate a vision for best-in-class performance of mission-critical facilities.
• Solve technical problems and deal with a variety of options in varying situations using advanced analytical and quantitative skills.
• Make effective presentations on general topics to internal departments, large groups of employees, clients, and/or management.
• Maintain calm under duress during service emergencies.
• Available on-call 24 hours a day, 7 days a week, 52 weeks a year.

Requirements

• High School diploma or GED equivalent or technical training/degree (required).
• Certified Mission Critical Operator (CMCO) (desired).
• 7+ years of related work experience, including supervisory experience as a Lead Facilities Operator or Assistant Lead Facilities Operator in a dedicated data center/mission-critical environment (desired).
• Operating Engineer or other applicable licenses and Universal CFC’s license (required).
• Strong understanding of mission-critical system operations, maintenance, engineering, and design principles, practices, and procedures.
• Proficient in basic computer applications and software such as Microsoft Office and email.
• Solid grasp of mathematics, principles of physics, and chemistry as they relate to facilities management and mission-critical operations.
• Demonstrated verbal and written communication skills.
• Valid state driver’s license (required).
• Compliance with client vaccination requirements for on-site attendance.

Physical Work Requirements

• Lifting up to 80 lbs.
• Working from heights, frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead.
• Working in adverse conditions (e.g., extreme cold, extreme heat).
• Driving for long periods of time.
• Climbing a ladder up to 30 feet.
• Ability to sit and type for extended periods.