Specialist, Data Center Operations

Responsibilities

• Handle tape backup media and prepare for offsite storage if applicable.
• Perform ad hoc requests as directed by on-site management.
• Prepare, coordinate, and receive incoming shipments; compare packing lists with purchase details to ensure accurate make, model, and quantities.
• Perform remote hands support (e.g., power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, enter troubleshooting commands).
• Perform hardware installations—rack/stack.
• Perform cable installations (routing, terminating) and testing, including troubleshooting.
• Support Service Manager processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets in keeping with SLA and KPI.
• Support Power Maintenance Events (PME) with active involvement in planning through an assigned role.
• Track and maintain adequate sparing levels.
• Perform physical audits and ensure the Service Manager database is updated and accurate.
• Collaborate and maintain business relationships to meet and exceed client expectations for business-as-usual and project activities.

Requirements

• 2+ years of experience as a data center technician or similar discipline in a data center mission-critical environment.
• High School diploma or equivalent; 2-year technical degree or equivalent work experience.
• Ability to lift 50 lbs.
• Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.

Skills

• Ability to learn new technologies and apply this knowledge as they emerge.
• Working knowledge of Microsoft Windows and Office suite (Word, Excel) and ServiceNow.
• Thorough understanding of cabling best practices (EIA/TIA-568 standards).
• Thorough understanding of IT hardware (HP, Cisco, etc.).
• Working knowledge of network cabling diagnostics and testing practices.
• Good understanding of LAN/WAN/Telephony concepts (e.g., TCP/IP, switches, routers, VLANs).
• General understanding of electrical theory related to hardware installations (e.g., single phase, 3 phase, amperage, receptacle types).
• Strong technical, analytical, and problem-solving skills.
• Excellent organizational skills, strong attention to detail, and willingness to follow procedures methodically.
• Ability to work independently as part of a larger team in a global organization.
• Ability to multitask in high-pressure situations and take ownership of projects/tasks from planning through post-deployment support.