Specialist, Customer Service & Fullfillment

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together—we are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

About the Role

We are seeking a Specialist, Customer Service & Fulfillment, for our De Pere, WI office. The Specialist, Customer Service & Fulfillment serves as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This position supports seamless order processing and customer satisfaction across multiple channels, including international, bulk, retail, contract, industrial, and food service.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of 2 years’ experience in customer service, preferably within a related field.

Skills

• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.
• Bilingual (Spanish) is preferred.

Benefits

• Competitive compensation and benefits program with no waiting period – eligible from first day.
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off