Specialist, Customer Care Reporting

Responsibilities

• Responsible for completing reports and projects as requested by Customer Care teams in a timely manner.
• Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions.
• Create and maintain performance data for the whole of Customer Care.
• Deliver reports on a weekly, monthly, quarterly or annual basis as required by Customer Care Leadership.
• Perform quality assurance to ensure reports are accurate and in compliance with all regulations and requirements.
• Periodic and detailed reporting of call trends.
• Identify, advocate, and implement continual process improvement of policies and procedures to maximize quality and efficiencies.
• Solve moderately complex problems.
• Afford support for internal department and corporate projects as required.
• Cross-functionally coordinate task completion.

Qualifications

• Associate’s degree or equivalent work experience required.
• 4 years of reporting experience required.
• 4 years of work experience in a business setting required.
• Proficient in Microsoft Office Suite.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.