Specialist, Credit & Collections

About the role

The purpose of this job is to perform accounting functions as assigned in area of Credit and Collections. Functions may include data entry for billing or payment of invoices, reimbursements, computations, processing and verification of accounting entries, reviewing and preparing financial reports, research and resolve credit and collections issues with regards to customers and outside agencies; perform other duties as assigned.

Responsibilities

• Daily - 55%: Communicates with students to achieve student debt resolution. Directs student telephone contact to discuss their debt status. Emphasizes the importance of debt repayment to the student. Negotiates repayment plan with the student. Advises the student of the possibility of collections action.
• Daily - 20%: Researches and responds to student debt disputes. Researches student debt in the college financial system. Advises collection agency of research results in writing. Attaches research results document to internet based Unisearch. Inserts appropriate comment on the college financial system.
• Daily - 5%: Processes unopened collections correspondence returned to the college. Verifies current address in the college financial system or NetSearch. Enters system comments and resend correspondence if necessary.
• Daily - 5%: Processes student returned checks. Bills student immediately and schedules grace period to pay outstanding balance. If outstanding balance remains unpaid, processes bills through either the internal billing service or external collection agency, blocking future check acceptance in the college financial system. Updates student account status in the college financial system. Generates report of those accounts entering collections. Places accounts in collection over the internet.
• Quarterly - 5%: Processes requests for emergency short term loans. Receives the promissory note from student financial services. Processes disbursement request in the college financial system. Creates processes, and images a receivable contract for the short term loan.
• Daily - 5%: Performs related duties as assigned.

Requirements

• Minimum Education: Associate’s degree required.
• Minimum Experience/Training: Three or more years of functional experience in related field of work. An equivalent combination of experience and education may be considered.

Qualifications

• Knowledge, Skills And Abilities: Research skills; identifying problems; solving problems; extracting important information. Organizational skills; handling details; time management.
• Knowledge of general accounting procedures.

Skills

• Position abilities include working directly with the student population in a positive manner to address outstanding debt issues. The incumbent also works directly with the college student financial services staff and the outside collections contractors to facilitate resolution of student account issues.
• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to manage own work to job and performance standards.
• Ability to participate as an active team member.
• Ability to lead a group of employees.
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products as well as specialized computer systems.
• Ability to interact and effectively communicate with employee and student populations.

Benefits

• Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.
• Broward College offers an exceptional benefits package, including, but not limited to:
• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Pay

$36,800-$43,240 (Salary Commensurate with Education and Experience)

Schedule

First Shift

Benefits

Includes, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Application

To be considered for this position, a completed online employment application form along with a resume and unofficial transcript are required.