Specialist, Controlled Substances Compliance - Analyst

About the role

Why Us? At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary The Specialist, Controlled Substances Compliance - Analyst position reviews direct customer orders flagged for review and participates in a multi-level process to evaluate and recommend disposition of the order in accordance with company policy; review customer questionnaires for completeness and accuracy and conducts appropriate follow-up with customers as necessary; audits internal processes to ensure compliance with company policies and procedures; facilitates activities of the Suspicious Order Monitoring Team (SOMT).

Responsibilities

• Direct Customer Orders Reviewed & Dispositioned: Conducts first-level review of direct customer orders flagged by company algorithms and recommends whether they may be released per SOPs; coordinates with the Commercial business unit representatives (National Account Directors and Product Managers) to gather the information (forecasts, etc) necessary to aid decision making on flagged orders; reviews customer forecasts for focus products; contacts direct customers for due diligence information when needed; creates and maintains the documentation necessary to satisfy the DEA’s requirement for the reporting of suspicious orders per record retention policy; reviews Direct Order Dashboard and other company data to detect patterns that may be related to a specific customer account; tracks metrics for reporting to the Suspicious Order Monitoring Team.
• Know Your Customer (KYC) Program: Reviews direct customer KYC questionnaires for completeness and thoroughness; schedules and participates in customer reviews with CS Compliance staff; maintains KYC documents for all direct customers in accordance with SOPs; evaluates effectiveness of SOPs, identifies changes that would enhance the process, and ensures that all change control documentation is implemented.
• Support Suspicious Order Monitoring Team: Assists with managing a program of media/internet source reviews to identify downstream customers to be further investigated; facilitates SOMT Meetings – preparing meeting minutes; prepares and sends notices to DEA of pharmacy restrictions.

Requirements

• Education: Bachelor’s degree or equivalent relevant experience, including statistical analysis preferred.
• Experience: Prior experience in Controlled Substance Compliance in the private sector or as a government investigator/regulator preferred.

Skills

• Preferred Skills/Competencies: Experience in data analytics including Excel pivot tables and charts, graphs; working knowledge of Word and PowerPoint; experience auditing internal processes to ensure compliance with regulations and company policies and procedures; self-motivated; able to work with various departments internally and contacts outside of the organization; must take initiative and act without direction when appropriate; knowledge of regulatory reporting systems; previous experience with DEA recordkeeping; excellent oral and written communication skills; detail oriented; strong organizational skills.
• Organizational Relationship/Scope Competencies: Attention to Detail – thorough and precise; monitors and checks work; plans and organizes time and resources efficiently; double-checks accuracy; provides timely usable information; remains aware of easily overlooked details; compares observations to expectations to find inconsistencies. Escalation Process Adherence – understands decision‑making authority; determines if issue can be managed or needs elevation; acts promptly; clearly explains issue to senior leadership; ensures handoff. Priority Setting – focuses on critical few; eliminates roadblocks; creates focus. Process Management – organizes people and activities; separates/combines tasks into efficient workflow; knows what to measure and how; sees synergy; simplifies complex processes; gets more out of fewer resources. Time Management – uses time effectively; concentrates on important priorities; accomplishes more in less time; attends to broader range of activities.