Specialist - Content Management

About the role

Work directly and collaboratively with your Design team and business partners to develop and produce effective end-to-end customer experiences across all digital channels. Understand customer goals, business requirements, technical constraints, and be able to work in hyper-manual systems. Create content that upholds the organization’s tone of voice. Simplify the customer experience through succinct and thoughtful microcopy. Deliver legal and ADA-compliant copy decks based on established style guides. Support, develop, and participate in presentations to internal stakeholders. Manage multiple deadlines on numerous concurrent jobs.

Requirements

• Knowledge management experience with an understanding of responsive design
• Understanding of Information Architecture on web and mobile experiences
• Excel proficiency with a focus on content management
• Working knowledge of Figma, Jira, and Confluence
• UX writing experience and exceptional attention to detail and proofreading skills
• Bachelor’s degree
• Portfolio that demonstrates a range of digital experiences and UX writing
• Good to have: background or strong interest in banking or financial operations

Qualifications

Bachelor of Computer Science or related field.

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

$90,000 – $110,000 a year