Specialist, Commercial Tax Search

About the role

Cotality is a property intelligence leader with a mission to make the property industry faster, smarter, and more people-centric. We are committed to fostering a diverse and inclusive work culture that inspires innovation and bold thinking.

Responsibilities

• Serve as a Subject Matter Expert (SME) within an assigned functional area, maintaining deep knowledge of process-specific platforms, regulatory requirements, and client-specific workflows.
• Act as the primary point of contact and resolution anchor for highly escalated, complex client inquiries and property tax complaints, ensuring minimal risk to property loan portfolios.
• Deliver exceptional customer service within a high-volume production environment, managing tasks, workflows, and projects to hit strict operational deadlines independently.
• Conduct intricate data research and forensic analysis of complex property tax cases, gathering information across internal departments, public agencies, clients, and advanced third-party subscriptions.
• Synthesize multi-source operational data to identify trends, model alternative solutions, and develop meaningful insights to resolve the most challenging operational bottlenecks.
• Communicate confidently and effectively across all levels of the organization, utilizing advanced data storytelling skills to articulate complex operational problems and recommendations clearly.
• Collaborate closely with team leaders, cross-functional associates, third-party vendors, and business partners to plan, develop, and execute key projects and strategic initiatives.
• Partner with management to connect and drive daily team goals directly to the organization's broader operational vision, values, and long-term milestones.
• Solicit input and innovative ideas from colleagues across the enterprise to foster a culture of continuous improvement, workflow harmonization, and data integrity.
• Maintain meticulous compliance with required company and client-driven standards, managing complex reporting lines and system audit tracking.

Qualifications

• High school diploma, GED, or equivalent required; Bachelor’s degree preferred.
• 6+ years of progressive, relevant experience in client operations, mortgage servicing, property tax research, or high-volume data infrastructure required.
• Proven track record as a Subject Matter Expert (SME) with technical mastery over process-specific platforms, regulatory standards, and client-specific programs required.
• Demonstrated capability to independently troubleshoot and resolve highly escalated client complaints and complex transaction disputes required.
• Advanced analytical skills with a proven ability to gather multi-source data, identify trends, and model operational solutions required.
• Excellent interpersonal and communication skills, with the specific ability to "tell a story" with supporting data to all levels of the organization required.
• Strong project management capabilities with a background in leading indirect resources or cultivating collaborative vendor partnerships required.

Benefits

Annual Pay Range: $45,600 - $54,080 USD
Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thriving with Cotality
Cotality offers a benefits experience designed to support your whole self. Highlights include:
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.