Specialist, Commercial Tax Search

About the role

Cotality is a property intelligence provider aiming to revolutionize the property industry. With a team of 5,000 employees globally, we leverage our network, scale, and technology to drive the largest asset class in the world. We are committed to fostering a diverse and inclusive workplace where employees can innovate, collaborate, and make a difference.

Responsibilities

• Serve as a Subject Matter Expert (SME) within an assigned functional area, maintaining deep knowledge of process-specific platforms, regulatory requirements, and client-specific workflows.
• Act as the primary point of contact and resolution anchor for highly escalated, complex client inquiries and property tax complaints, ensuring minimal risk to property loan portfolios.
• Deliver exceptional customer service within a high-volume production environment, managing tasks, workflows, and projects to hit strict operational deadlines independently.
• Conduct intricate data research and forensic analysis of complex property tax cases, gathering information across internal departments, public agencies, clients, and advanced third-party subscriptions.
• Synthesize multi-source operational data to identify trends, model alternative solutions, and develop meaningful insights to resolve the most challenging operational bottlenecks.
• Communicate confidently and effectively across all levels of the organization, utilizing advanced data storytelling skills to articulate complex operational problems and recommendations clearly.
• Collaborate closely with team leaders, cross-functional associates, third-party vendors, and business partners to plan, develop, and execute key projects and strategic initiatives.
• Partner with management to connect and drive daily team goals directly to the organization's broader operational vision, values, and long-term milestones.
• Solicit input and innovative ideas from colleagues across the enterprise to foster a culture of continuous improvement, workflow harmonization, and data integrity.
• Maintain meticulous compliance with required company and client-driven standards, managing complex reporting lines and system audit tracking.

Requirements

• High school diploma, GED, or equivalent required; Bachelor’s degree preferred.
• 6+ years of progressive, relevant experience in client operations, mortgage servicing, property tax research, or high-volume data infrastructure required.
• Proven track record as a Subject Matter Expert (SME) with technical mastery over process-specific platforms, regulatory standards, and client-specific programs required.
• Demonstrated capability to independently troubleshoot and resolve highly escalated client complaints and complex transaction disputes required.
• Advanced analytical skills with a proven ability to gather multi-source data, identify trends, and model operational solutions required.
• Excellent interpersonal and communication skills, with the specific ability to "tell a story" with supporting data to all levels of the organization required.
• Strong project management capabilities with a background in leading indirect resources or cultivating collaborative vendor partnerships required.

Qualifications

• High school diploma, GED, or equivalent required; Bachelor’s degree preferred.
• 6+ years of progressive, relevant experience in client operations, mortgage servicing, property tax research, or high-volume data infrastructure required.
• Proven track record as a Subject Matter Expert (SME) with technical mastery over process-specific platforms, regulatory standards, and client-specific programs required.
• Demonstrated capability to independently troubleshoot and resolve highly escalated client complaints and complex transaction disputes required.
• Advanced analytical skills with a proven ability to gather multi-source data, identify trends, and model operational solutions required.
• Excellent interpersonal and communication skills, with the specific ability to "tell a story" with supporting data to all levels of the organization required.
• Strong project management capabilities with a background in leading indirect resources or cultivating collaborative vendor partnerships required.

Benefits

Cotality offers a comprehensive benefits package including generous PTO, fully paid parental leave, mental health support, multiple medical plan options, retirement benefits, financial perks, and recognition rewards. We also provide an annual well-being stipend and tuition assistance.

Pay

Annual Pay Range: 45,600 - 54,080 USD

Schedule

Not specified