Specialist, Collections

About the role

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. Norton Rose Fulbright US LLP is seeking a Specialist, Collections. The Specialist, Collections is responsible for a high volume of correspondence to clients, updating relevant client status information in the firm database, and comprehensive accounts receivable portfolio review by assigned partner. Additionally, the Specialist, Collections will be available for ad-hoc accounts receivable assignments and projects as needed. This position is based in the United States and will report to Senior Manager, Collections Team Lead.

Responsibilities

• Regularly communicate with lawyers regarding collection efforts and status of past due accounts.
• Work cooperatively and creatively with lawyers and administrative staff to collect past due accounts as effectively and timely as possible.
• Communicate directly with clients to obtain payment status, and/or resolve any issue that may require further research or communication with other firm departments.
• Collaborate with partners, lawyers, secretaries, and billing team to share and/or obtain relevant client information regarding payment of past due accounts.
• Audit important progress issues and/or problems and advise managerial staff.
• Analyze partner portfolios and internal financial reports by partner, office, and client to review potential collection issues.
• Review daily and reconcile posted client payments, deductions, and/or application issues on a daily basis.
• Enter updated information in systems regarding payment-related issues as communicated by client or billing partner.

Qualifications

• Bachelors or Associate degree in Accounting or Finance preferred.
• Minimum three years of proven success in collections.
• Law firm or professional services experience a plus.
• Experience with Aderant, SAP and/or Elite Enterprise a plus.
• Must have working knowledge of basic accounting principles.
• Strong attention to detail and proven ability to adapt to new systems quickly.
• Exceptional written and verbal communication skills.
• Proficient in MS Office products, including Excel and Word.
• Ability to respond calmly, efficiently, and effectively to clients and all levels of staff.
• Ability to quickly identify and analyze issues and problems; recommend and implement solutions; and respond effectively to inquiries.
• Ability to work discreetly with confidential information and situations.
• Must be able to work on several projects simultaneously.
• Must be energetic and self-motivated.

Benefits

• Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
• Access to pre-tax benefits such as health savings and flexible spending accounts.
• Ability to participate in a 401(k) savings plan and profit-sharing plans if eligible.
• Full-time employees eligible to access fertility benefits designed to support fertility and family-forming journeys.
• Access to commuter benefits where applicable and student loan assistance refinancing options.
• Competitive paid time off plan, which provides a minimum of 20 days off based on role and tenure.
• Generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with newborn or adopted child(ren).
• Access to child care support through a back-up care program.
• Entitled to 11 Firm holidays.