Specialist, Client Management

About the role

The Specialist, Client Management plays a critical role within the Biologics team, focusing on large-scale client relationships that span nearly all Biologics business units. This role serves as the primary point of contact and the “face of Biologics” to biopharma partners, helping mitigate service risks and improve outcomes through proactive account oversight.

Responsibilities

• Monitor program profitability monthly and provide analysis when performance falls below established thresholds
• Understand contractual obligations and support negotiation of incremental agreements post go-live
• Coordinate internal efforts to size new client initiatives and deliver pricing proposals
• Ensure accuracy of all client invoices prior to release, including review of line items and supporting documentation
• Partner with Finance to ensure timely invoice delivery and escalate any discrepancies as needed
• Serve as the primary point of contact for assigned pharmaceutical clients
• Manage client expectations regarding service delivery and program execution
• Provide proactive, consultative recommendations focused on process improvement, revenue growth, and cost savings
• Own all non-sales and non-IT client communications (written and verbal)
• Prepare and deliver Quarterly Business Reviews highlighting performance, insights, and growth opportunities
• Drive cross-functional collaboration across teams including Quality, Pharmacy Services, Marketing, Sales, Legal, HR, Finance, and Business Intelligence
• Maintain project plans, tracking logs, and oversee change request processes
• Align client priorities with internal teams and ensure execution accordingly

Requirements

• Bachelor’s degree or equivalent experience
• Typically requires 4+ years of relevant experience
• Experience with Microsoft Office Suite, including Visio and Project
• CRM experience (CareTend preferred)
• Strong collaboration skills with a customer-focused mindset
• Proven ability to manage multiple projects within budget and timelines
• Advanced project management and organizational skills

Skills

• 3+ years of experience in healthcare, pharmaceutical, account/client management, finance, distribution, or consulting
• Advanced proficiency in Excel and PowerPoint
• Excellent verbal and written communication skills
• Ability to build strong relationships and align teams toward shared goals
• Strong time management and organizational abilities

Physical Requirements

• Traditional office requirements
• Hybrid role out of Cary, NC office
• 5% travel for client visits