Specialist, Client Service

BNY · Lake Mary, FL · 5 days ago

Customer ServiceFull-time

About the role

This role is located in Lake Mary, Florida. In this role, you'll make an impact by:

Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Sets up and supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgement to analyze information.
Uses communication skills to deliver high-quality service to a specialized client base.
Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY Mellon services and offerings.

Requirements

Bachelor's degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.

Qualifications

Skills

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred.

Benefits

About Us At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about.

About The Team At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn Here’s a Few Of Our Recent Awards America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025

Specialist, Client Service

About the role

Requirements

Qualifications

Skills

Benefits

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