Specialist, Client Service Management

About the role

Provide quality support to clients to resolve transaction and process issues on a daily basis, with the level of supervision adjusted to experience. Maintain strong client relationships by researching and resolving inquiries efficiently and accurately.

Responsibilities

• Respond to client questions via phone, email, and other channels regarding BNY products, services, and procedures
• Provide basic technical assistance and support escalated client inquiries, including questions on BNY product features
• Research and resolve operational or client issues, route unresolved matters to the appropriate team, and provide status updates to internal partners
• Review daily open items to ensure timely follow-up and closure

Qualifications

• Bachelor's degree or equivalent combination of education and work experience in a related field
• 0-2 years of experience in an operational area and/or client services preferred
• Strong client service orientation with excellent communication and interpersonal skills
• Proven ability to collaborate effectively with cross-functional teams
• Detail-oriented with strong organizational and problem-solving abilities