Specialist, Client Management

Influential sits at the center of culture and the creator economy. Through our platform Captiv8—the industry’s #1 ranked influencer marketing platform—we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide. Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

About the role

The Specialist, Client Management will learn how we execute campaigns, working closely with our Client and Campaign Management teams to ensure scope, timelines, and processes are met. We’re looking for team members who are eager to learn, ready to dive headfirst into all things Influential, and can handle multiple competing tasks on a daily basis. Previous agency account management experience and genuine excitement about our industry are essential.

Responsibilities

• Drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Participate in client campaign kick-off calls to outline influencer selection and execution details
• Navigate campaign roadblocks and challenges by providing actionable solutions
• Prepare reports and analyze ad performance relative to campaign objectives; provide optimization recommendations
• Stay on top of the workflow and completion of tasks in our project management platform
• Organize timelines, creative concepts, and paid media strategies for campaigns ranging from a one-day to a one-year flight
• Maintain in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educate sales and clients on Influential’s core offerings, current industry trends, and technologies
• Develop and foster strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
• Manage the monthly billing reconciliation process with finance
• Mentor junior team members and share learnings across the Account Management discipline

Requirements

• 3+ years of experience working in an influencer marketing, digital media, or advertising environment
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills, including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)
• Up-to-date on the latest trends and innovations in the social realm
• Bachelor’s degree or equivalent experience
• A passion for all things social media

Benefits

• Medical coverage
• Dental and vision
• Disability insurance
• 401K plan
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

Pay

USD $70,000.00 - USD $80,000.00/Annually