Specialist, Client Account Management (Northeast)
About the role
We're looking for an autonomous self-starter with outstanding organizational and program management skills - a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government and Public Services Industry, you'll work with senior leaders on some of our most important accounts - helping our teams build relationships, win projects and deliver work. As part of Client Excellence, the CAM program is comprised of professionals dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.
Responsibilities
- Coordinating financial analysis, reporting, opportunity tracking, and internal account reporting to support account performance and delivery excellence
- Supporting account strategy execution, leadership meetings, relationship assessment activities, and targeted client programs that advance account plan objectives
- Developing, tailoring, and coordinating account materials, content, and events in support of account leaders, pursuits, proposals, and client relationship strategy
- Managing cross-functional account operations, including risk and compliance coordination, procurement support, contract management activities, onboarding and offboarding support, and team communications
- Analyzing market, client, and competitive intelligence and identifying process improvement or automation opportunities that support profitable account growth and efficient delivery
Requirements
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
Qualifications
- Bachelor's degree
- 4+ years of experience in account management, consulting, or both
- 4+ years of experience in project management
- 2+ years of experience managing multiple concurrent tasks and priorities
- 2+ years of experience using Microsoft Office applications, including PowerPoint and Excel
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Experience working in a professional services environment
- Experience supporting business development, pursuits, or proposal development
- Experience working with government or public sector clients
- Experience developing presentations, reports, or account materials for senior stakeholders
- Experience coordinating account operations, meetings, or team communications
- Experience supporting account planning through market, client, or competitive intelligence analysis
Pay
The wage range for this role is $69,400 to $115,700. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.