Specialist, Client Account Management (Northeast)

About the role

We're looking for an autonomous self-starter with outstanding organizational and program management skills - a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government and Public Services Industry, you'll work with senior leaders on some of our most important accounts - helping our teams build relationships, win projects and deliver work. As part of Client Excellence, the CAM program is comprised of professionals dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.

Responsibilities

• Coordinating financial analysis, reporting, opportunity tracking, and internal account reporting to support account performance and delivery excellence
• Supporting account strategy execution, leadership meetings, relationship assessment activities, and targeted client programs that advance account plan objectives
• Developing, tailoring, and coordinating account materials, content, and events in support of account leaders, pursuits, proposals, and client relationship strategy
• Managing cross-functional account operations, including risk and compliance coordination, procurement support, contract management activities, onboarding and offboarding support, and team communications
• Analyzing market, client, and competitive intelligence and identifying process improvement or automation opportunities that support profitable account growth and efficient delivery

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

• Bachelor's degree
• 4+ years of experience in account management, consulting, or both
• 4+ years of experience in project management
• 2+ years of experience managing multiple concurrent tasks and priorities
• 2+ years of experience using Microsoft Office applications, including PowerPoint and Excel
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.