Specialist, Carrier Claims

About Us

Ubique Group is a digital-forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. We anticipate marketplace trends, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, extending that commitment to our surrounding families and communities.

About the Role

The Carrier Claims Specialist is responsible for managing and resolving freight-related issues involving carriers and third-party logistics (3PL) partners after shipments leave distribution centers. This role serves as a key liaison between internal teams, customers/dealers, and external carrier partners to ensure timely and accurate resolution of carrier-related damages, delays, loss claims, and service failures.

Responsibilities

• Provide high-quality customer service by resolving standard carrier-related claims (damage, shortage, delays, misroutes)
• Serve as a point of contact for customers/dealers regarding carrier issues, ensuring timely follow-up
• Review claims documentation for completeness and accuracy for submission and resolution
• Maintain assigned case queues and meet established turnaround times and service level expectations
• Communicate proactively and professionally via email and phone systems
• Work within established processes and guidelines to resolve claims efficiently
• Partner with internal teams (warehouse, transportation, customer support) to gather and contribute required information
• Escalate complex or high-impact carrier issues as needed
• Assist in identifying recurring issues and trends

Requirements

• Strong verbal and written communication skills
• Ability to follow defined processes and procedures
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Ability to build effective working relationships internally and externally
• Analytical and problem-solving skills

Preferred Qualifications

• 1–3 years of customer service, claims, or logistics experience
• Experience working with case management

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time

Benefits

• No waiting period for medical, dental, and vision benefits – available on day one
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways
• Free office chair for remote employees
• 9 paid holidays plus 1 floating holiday per year
• Up to 13 accrued PTO days per year