Claims Specialist

About the role

Build the Future with Us — EquipmentShare is Hiring a Claims Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Claims Specialist at our rental facility in St. Louis, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Claims Agent Representative will be responsible for handling all aspects of insurance claims, including initial reporting, documentation, assessment, and resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work efficiently under pressure. This role requires a detail-oriented individual with a solid understanding of the car rental industry and insurance claim processes.

Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: see challenges as opportunities, embrace change and continuous improvement, bring energy, effort, and optimism every day.

Responsibilities

• Claims Processing: Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity.
• Customer Service: Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps.
• Documentation and Record Keeping: Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions.
• Liaison with Insurance Companies: Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements.
• Compliance and Reporting: Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review.
• Team Collaboration: Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling.

Requirements

• High school diploma required
• Minimum of 2 years' experience in a customer service role

Qualifications

• College degree or equivalent experience in insurance, customer service, or related field preferred