Claims Specialist

We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. Let's parse the posting. First paragraph: "Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client." That's description of role. Could be "About the role" or "Responsibilities". Then "How You Will Contribute:" bullet list. Then "Skills & Experience to be Successful:" list. Then "Travel Requirements" paragraph: "This is a fully remote job position but may require some onsite trainings/meetings In office work will be required for first 90 days". That's schedule? Actually schedule: remote, some onsite training, in-office first 90 days. Could be "Schedule" section. Then "About One80" description of company. Could be "About the role"? Actually "About One80" is company overview, not role. Could be omitted? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include "About the role" maybe summarizing role description. "Responsibilities" could be the "How You Will Contribute:" list. "Requirements" maybe the "Skills & Experience to be Successful:" list. "Qualifications" maybe the education and basic skills (High School Diploma, computer proficiency, etc.) but those are also in Skills & Experience. Might combine. "Benefits": there is "Teammate Benefits & Total Well-Being" section with details. So include Benefits. "Pay": "Pay Range 17.00 - 17.00 Hourly". So include Pay. "Schedule": travel requirements and remote info. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. At end there is Recruiting Vendor Disclosure Statement, Equal Opportunity Employer, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, "About the role": combine the initial paragraph describing role and maybe the first sentence about culture? Probably include that as role description. We'll create

About the role

then

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

Next, Responsibilities: the "How You Will Contribute:" list. We need to capture each bullet. List items: - Provide daily inbound and outbound communication coverage (phone, email, etc.) - Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints). - Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service. - Provide timely actions and responses to all communication received from retailers, customers, and manufacturers. - Receive and review Inspection Packets from customers, determine warranty replacement or denial. - Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan - Understand the basics of the retailer portal and be able to provide guidance on claims. - Process inbound calls from technicians - document updates and provide any follow-up action required. - Supporting/performing Intake Specialist functions when required We'll put in

• ... etc. Next, Requirements / Qualifications / Skills. We have "Skills & Experience to be Successful:" list: - Demonstrated proficiency of Intake process for a minimum of 6 months - Successful understanding and completion of Existing training - Ability to execute functions necessary for processing of existing claims - High School Diploma or General Education Degree (GED) - Computer and keyboard proficiency - Good oral and written communication skills - Basic math skills - Proficiency at call handling and utilizing “soft skill” techniques - Teamwork Orientation Also earlier there were some requirements: "Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client." That's similar. We could combine into a single "Requirements" section with list. But we also have "Qualifications" maybe for education etc. However we can just have one section "Requirements" covering all. But the instruction: Prefer a few substantive sections over many thin ones. So we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We'll omit Qualifications and Skills separate. Thus Requirements list will include all the above. Now Benefits: "Teammate Benefits & Total Well-Being" paragraph. We need to capture all details: - Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance - Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement - Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services - Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. - Note: Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. We'll put as
  • each bullet? Could be a paragraph with semicolons. Better to list each benefit category as
  • . We'll preserve details. Pay: "Pay Range 17.00 - 17.00 Hourly". Also note: "The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role." We'll include that as part of Pay section. Schedule: Travel Requirements paragraph: "This is a fully remote job position but may require some onsite trainings/meetings In office work will be required for first 90 days". Also maybe note about remote. We'll put as

    . Now ensure we removed boilerplate: Recruiting Vendor Disclosure Statement, Equal Opportunity Employer, etc. Now produce HTML. Let's craft.

    About the role

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

    Responsibilities

    • Provide daily inbound and outbound communication coverage (phone, email, etc.)
    • Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
    • Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
    • Provide timely actions and responses to all communication received from retailers, customers, and manufacturers.
    • Receive and review Inspection Packets from customers, determine warranty replacement or denial.
    • Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
    • Understand the basics of the retailer portal and be able to provide guidance on claims.
    • Process inbound calls from technicians - document updates and provide any follow-up action required.
    • Supporting/performing Intake Specialist functions when required

    Requirements

    • Demonstrated proficiency of Intake process for a minimum of 6 months
    • Successful understanding and completion of Existing training
    • Ability to execute functions necessary for processing of existing claims
    • High School Diploma or General Education Degree (GED)
    • Computer and keyboard proficiency
    • Good oral and written communication skills
    • Basic math skills
    • Proficiency at call handling and utilizing “soft skill” techniques
    • Teamwork Orientation

    Benefits

    • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
    • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
    • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
    • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
    • Note: Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

    Pay

    Pay Range: $17.00 - $17.00 hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

    Schedule

    This is a fully remote job position but may require some onsite trainings/meetings. In-office work will be required for the first 90 days.

    Check for any duplicated content: We removed the "Travel Requirements" heading and used Schedule. We kept all substantive info. We didn't include the "About One80" company description. Is that substantive? It's about the company, not role. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't list "About the company". So we can omit that. It's not required to include. The instruction: "Prefer a few substantive sections over many thin ones."