Claims Specialist

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Responsibilities

• Receiving and transmitting phone calls from retailers and customers
• Responding to emails
• Creating claims
• Reviewing documentation
• Monitoring progress queues
• Authorizing services to facilitate the repair of furniture
• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints)
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service
• Provide timely actions and responses to all communication received from retailers, customers, and manufacturers
• Receive and review Inspection Packets from customers, determine warranty replacement or denial
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
• Understand the basics of the retailer portal and be able to provide guidance on claims
• Process inbound calls from technicians - document updates and provide any follow-up action required
• Supporting/performing Intake Specialist functions when required

Requirements

• Demonstrated proficiency of Intake process for a minimum of 6 months
• Successful understanding and completion of Existing training
• Ability to execute functions necessary for processing of existing claims
• High School Diploma or General Education Degree (GED)

Skills

• Computer and keyboard proficiency
• Good oral and written communication skills
• Basic math skills
• Proficiency at call handling and utilizing “soft skill” techniques
• Teamwork