Specialist, Cargo Operations Training

About the Role

Join our American Airlines family and explore a world of possibilities, both at work and during your time off. This role is part of our Ground Operations and Cargo Training team within the Airport Performance and Readiness group, offering the opportunity to lead and develop a team of Corporate Cargo Instructors and influence Cargo curriculum.

Responsibilities

• Lead, mentor, and develop Instructors, supporting their success and growth at American
• Manage the successful execution of Instructor-led training (ILT), virtual instructor-led (VILT), and other ad-hoc training delivery
• Identify and prioritize all Cargo course offerings
• Manage Instructor team member schedules to meet training needs for all global Cargo terminals
• Partner with Skyview 5 (SV5) and Skyview 6 (SV6) Management to ensure operational efficiency and a professional learning environment
• Prioritize and meet station and vendor requests for in-station training
• Assist in the development and updating of cargo curriculum
• Support department leader in a collaborative and developmental manner

Qualifications

• Bachelor’s degree in relevant field or equivalent experience/training
• 3+ years of relevant experience
• Experience with cargo operations

Preferred Qualifications

• Proven success leading teams and collaborating across cross-functional initiatives
• Proficiency in MS Suite (Project, Excel, PowerPoint, Word), SharePoint, Learning Hub, Concur, and iCargo application
• Advanced verbal and written communication skills
• Previous airport management experience in Cargo and/or Station Operations
• Program management experience in learning and development

Skills

• Proficiency in MS Suite, SharePoint, Learning Hub, and iCargo application
• Advanced communication skills, with ability to articulate complex requirements
• Proven collaboration skills across cross-functional teams
• Outstanding organizational and multitasking skills, with attention to detail

Benefits

• Travel perks to 365 destinations on 6,800+ daily flights
• Health benefits (medical, dental, vision) from day one
• Wellness programs and resources
• 401(k) program with employer contributions after one year
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises

At American Airlines, we value inclusion and diversity, with 20+ Team Member Business Resource Groups focused on connecting team members and fostering an inclusive work environment.